Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Brother as an and Cut CM990 that has jammed any…

Customer Question
I have a Brother...

I have a Brother as an and Cut CM990 that has jammed any ideas how we can release the jam

Technician's Assistant: What Brother model do you have?

CM990

Technician's Assistant: How long has this been going on with your Brother printer?

Just open and on the first try it went through and then jammed on its next run

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

We have just opened the box, this was its first try

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This is a Brother material Scan and Cut

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
5/29/2018
Technician: Moses C, Computer Hardware Engineer replied 3 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,113
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
What is the error message you get on the printer let me know if there is any error codes

Ask Your Own Printers Question
Technician: Moses C, Computer Hardware Engineer replied 3 months ago

check the model number is ***** MFC-990CW

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Chronic "phantom" paper jam issue - MFC-7420 - after a lot
chronic "phantom" paper jam issue - MFC-7420 - after a lot of tinkering and observation - problem appears to be that a certain solenoid on front left is not activating - solenoid assembly LM4239-001 -… read more
Harry
Harry
2,217 satisfied customers
I have a Cannon MG3520 that has stopped working. There's a
I have a Cannon MG3520 that has stopped working. There's a blinking yellow light next to a triangle with a squiggly line in it. I had a jam earlier but got the paper out, and it said I was low on ink … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Brother MFC-7326N can print but not scan any more. When I
Hi, my Brother MFC-7326N can print but not scan any more. When I try to scan, I get an error message (CC4-202-00000008) saying 'MFC-7326N cannot be found'. I went trawling through the FAQs on the Brot… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Bought a Brother HL 2280 DW about a year ago used it
Bought a Brother HL 2280 DW about a year ago used it for a few months. It was in a box for 4 months till I moved. When I went to use it again this is what happened. I turned it on, fan would run for a… read more
WesPCDr
WesPCDr
Master's Degree
170 satisfied customers
I have a Brother Professional Series MFC-J67100W scanner, printer,
I have a Brother Professional Series MFC-J67100W scanner, printer, fax, copier. i've just spent an hour and a half scanning all the documents I needed and then it said I had a piece of paper stuck, wh… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
The upper feed tray for Brother DCP 8065DN isnt working. It
The upper feed tray for Brother DCP 8065DN isn't working. It goes throught he first feed, but gets jammed during the return. Is there instructions to open the lid section to see if something is caught… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Canon printer (PIXMA MP450) keeps sending a paper jam error
My Canon printer (PIXMA MP450) keeps sending a paper jam error even though there isn't a paper jam. Is there someting I need to do to correct this error besides pushing OK.… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Dear Sirs; I have a Pixma MP210 that is showing Error Codes
Dear Sirs; I have a Pixma MP210 that is showing Error Codes 2 and 3. I have carefully checked and there is no apparent paper jam. What else can I check to put this printer back into use? Thank you, XX… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
Canon Pixma MP240- trapped paper- got most out but a small
Canon Pixma MP240- trapped paper- got most out but a small piece which cannot see and thoughtm next page would push out, what do I do??… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
my brother mfc 8860 dn shows document jam but there is no jam.
my brother mfc 8860 dn shows document jam but there is no jam. How do I get rid of this message… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
We have a new Canon MX340 printer, and its flashing code 5100.
We have a new Canon MX340 printer, and it's flashing code 5100. We have been unable to clear this code, and can't use the printer. any suggestions as to how to clear this code?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I am trying to clear a problem with a Canon MP 530 scanner
I am trying to clear a problem with a Canon MP 530 scanner printer. I had a paper jam that has becopme recurring. I loaded a document in the ADF & activated the scan. It went part way through and I ha… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a MP140 pixma canon printer that wont print. A warning
I have a MP140 pixma canon printer that won't print. A warning comes up on the computer screen saying its a paper jam but i have cleared it of paper and it still reads paper jam. The printer won't do … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi -- My MP 210 printer will not feed the paper correctly --
Hi -- My MP 210 printer will not feed the paper correctly -- I can't see any problems but when you try to print the paper crumples up and you get an error message. Any ideas?… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Brother laser printer, HL-5240 series for my Mac
I have a Brother laser printer, HL-5240 series for my Mac 0SX computer. There was a paper jam. I removed the paper properly and returned the tray and closed the lid. But now the red warning light show… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I have paper jam in output slot error message on MP610. This
I have "paper jam in output slot" error message on MP610. This started when a piece of photo paper jammed, but it did come out whole and I am 99% sure there is no paper or anything else stuck. The mac… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi, I have a Cannon mx700 and I am getting an error message
Hi, I have a Cannon mx700 and I am getting an error message of "document in ADF" and that I should hit the ok button to discharge the docuement. I hit the ok and the rollers turn but the error message… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
My Pixma ip2600 is not pulling any paper through. I have cleaned
My Pixma ip2600 is not pulling any paper through. I have cleaned the rollers a few times of the past week using the "Clean Rollers" on the maintenance tab. The problem started with the printer pulling… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x