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I cannot get my HP Office Jet Pro printer to print and keep…

Customer Question
I cannot get my...

I cannot get my HP Office Jet Pro printer to print and keep getting an ez printer coming up ad then it tells me Printer Validation failed

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Just a few minutes ago. This problem started off this morning when I updated software as instructed

Submitted: 2 months ago.Category: Printers
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Answered in 21 minutes by:
5/29/2018
Technician: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Technician: UranIT, Network Administrator replied 2 months ago

What is the exact model of your printer?
Is issue on the PC? If so, which version of Windows do you use, 7, 8, 10?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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