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I have all new print cartridges in .....hp brand and it will…

Customer Question
I have all new...

I have all new print cartridges in .....hp brand and it will not print black ink‼️‼️ Colors are fine

Technician's Assistant: What HP model do you have?

Hp office jet 4620

Technician's Assistant: How long has this been going on with your OfficeJet?

A week... very frustrating....even went out and bought a brand new black ink cartridge.....nothing

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That’s it

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
How long must I wait for an answer?
Answered in 1 hour by:
5/28/2018
Technician: Charlie, Technician replied 3 months ago
Charlie
Charlie, Technician
Category: Printers
Satisfied Customers: 371
Experience: 27 years of experience, with the last 20 being exclusively with printers.
Verified

Hello and welcome to Just Answer. Aside from replacing the black ink cartridge what else have you tried?

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Customer reply replied 3 months ago
Cleaning And checking settings
Customer reply replied 3 months ago
No I do not want securely connect. If u don’t have an answer for cme please cancel and let me know you have
Customer reply replied 3 months ago
Please cancel my account
Customer reply replied 3 months ago
Cleaning and checking settings......I see you have no answer for me....please cancel my account and send me notification
Technician: Charlie, Technician replied 3 months ago

Believe me it is not me. The system automatically asks for remote connection. In this case it will not help.

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Technician: Charlie, Technician replied 3 months ago

In this case I usually recommend removing the printhead and cleaning it.This printer has a printhead that is pretty difficult to remove. There is a work around. Try this.

  1. Remove the ink Cartridges.
  2. Hold the carriage in the center of the machine while powering off the printer.
  3. Fold a paper towel a couple of times and slip it under the printhead.
  4. Moisten another paper towel with greater than 90% Isopropyl alcohol. clean the area around where the ink cartridges are installed.
  5. Get a syringe and pump some alcohol in the round pad where the black ink cartridge goes.
  6. Once done carefully remover the paper towel and reinstall the ink cartridges.
  7. Power the printer back up.

Please let me know if this helps.

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Customer reply replied 3 months ago
Sorry you couldn’t help me so please cancel my account... thank you
Technician: Charlie, Technician replied 3 months ago

Since you feel that way , I will opt out,. That way customer service can take action.

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Customer reply replied 3 months ago
Thank you for trying Charlie......your recommendation didn’t work��. I’ll be looking for a new printer
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Charlie
Charlie, Technician
Category: Printers
Satisfied Customers: 371
371 Satisfied Customers
Experience: 27 years of experience, with the last 20 being exclusively with printers.

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