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I am trying to get the scanner feature of my HP MFP lazer…

Customer Question
Hi I am trying...

Hi I am trying to get the scanner feature of my HP MFP lazer printer to work on my new computer

Technician's Assistant: Is there an error code on your HP printer when you try to scan?

No, the icon is not even showing up on the device page of win 10. Just installed the drivers from HP

Technician's Assistant: When did you last update the printer driver software?

10 min ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How do i compensate you?

Submitted: 2 months ago.Category: Printers
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Answered in 3 minutes by:
5/28/2018
Technician: Kamil Anwar, Technician replied 2 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
i already paid $23
Customer reply replied 2 months ago
is this fee in addition to that?
Customer reply replied 2 months ago
you there?
Technician: Kamil Anwar, Technician replied 2 months ago

Have you installed printer manufacturers software?

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Customer reply replied 2 months ago
Thanks for your time, keep my Paypal payment. Your service is a joke.
Technician: Kamil Anwar, Technician replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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