Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

First updated Compute to Windows 10 and can't print on our…

Customer Question
First updated Compute to...

First updated Compute to Windows 10 and can't print on our Lexmark printer.

Technician's Assistant: How are you connecting to your Lexmark printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Awhile ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes we also purchased a Hp Envy photo 7855 from Best Buy and also can't get connected

Submitted: 21 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
5/28/2018
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,018
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

What is the model of the Lexmark printer?

Ask Your Own Printers Question
Customer reply replied 21 days ago
HP ENVY Photo7855
Customer reply replied 21 days ago
No
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

How is the HP Printer connected to your PC?

Via a USB cable or wireless?

Ask Your Own Printers Question
Customer reply replied 21 days ago
no do not want to connect remotely
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

Please ignore the secure remote offer, it's automated

Ask Your Own Printers Question
Customer reply replied 21 days ago
Ok via USB Cable
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

Ok please download the drivers from the link below and install

https://ftp.hp.com/pub/softlib/software13/printers/EN7800/EN7800_Full_WebPack_44.3.2218.exe

Ask Your Own Printers Question
Customer reply replied 21 days ago
Sorry i"m talking about my Lexmark Printer not the HP printer
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

Ok what is the model of the Lexmark printer?

Ask Your Own Printers Question
Customer reply replied 21 days ago
My computer was just updated to windows 10 and the printer has stopped connecting
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago

Ok what is the model?

Ask Your Own Printers Question
Customer reply replied 21 days ago
I already have a Best Buy tech Support plan
Customer reply replied 21 days ago
x264dn
Technician: PC_Wizzard, Computer Enthusiast replied 21 days ago
Ask Your Own Printers Question
Customer reply replied 21 days ago
Ok this is not going to work for me please cancel this trial program, have a old flip phone.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
The paper is going through the printer but coming out blank.
Hi, The paper is going through the printer but coming out blank. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
It will not turn on. Plugs checked, everything good. Will
It will not turn on. Plugs checked, everything good. Will not turn on … read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
My Dell 525 is not printing anything. The message said the
My Dell 525 is not printing anything. The message said the Magenta and black were both very low. I replaced both of them a few minutes ago, but nothing is being printed. The pages came out blank. Plus… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
My printer will not print unless I have HP photo print
my printer will not print unless I have HP photo print paper. I have used multipurpose paper 98 bright 22 lb before with no problem, but it will not let me use this paper now. I have recently installe… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an HP Printer 6830 All in one. I am unable to get the
John, I have an HP Printer 6830 All in one. I am unable to get the blue ink cartridge to print. The red and yellow work just fine. I found on the internet that one could put a drop of isopropyl on the… read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
Sadly, just what I am looking at iPF700 E146-4001. Canon
Sadly, just what I am looking at iPF700 E146-4001. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
Had and internet problem, it is fixed. My printer is
Had and internet problem, it is fixed. My printer is offline, how do I get it back online? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I have an HP 6962 all in one printer. The black does not
I have an HP 6962 all in one printer. The black does not print. I replaced the cartridge with two new ones . I also replaced the color cartridges . Color prints but black still does not . … read more
Harry
Harry
1,882 satisfied customers
New computer. Just entered my Microsoft password. Now says
New computer. Just entered my Microsoft password. Now says password ***** … read more
Harry
Harry
1,882 satisfied customers
Anyone out there? MG7720. Just noticed it yesterday, but I
just noticed it yesterday, but I haven't printed in at least a month. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I am trying to set up a new HP M607 printer. For some
I am trying to set up a new HP M607 printer. For some reason, it is not recognizing the USB cable connection. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,364 satisfied customers
I had to remove a jam from my printer along with my toner
I had to remove a jam from my printer along with my toner cartridge. I am trying to re-insert it without success. Can you help? … read more
Harry
Harry
1,882 satisfied customers
Dell printer copies fine but i cannot print from computer.
dell printer copies fine but i cannot print from computer. it comes out distorted or just a blank paper. the head moves as normal. just cant print from email or computer. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
I can print from my Dell laptop but I can't scan from my
I can print from my Dell laptop but I can't scan from my printer to my laptop. Please help me … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Printer won't print fro pc, but prints off my phone.
printer won't print fro pc, but prints off my phone … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I have a WF3620 and I can't print because I get error 0-97
I have a WF3620 and I can't print because I get error 0-97 message I shut it off several times and also replace the 2 low inks … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a new Lenova Think Pad. I have used the CD Drive to
Hi, I have a new Lenova Think Pad. I have used the CD Drive to install a printer, and although it was very slow, it did work. However, I am now trying to install a different printer and the CD Drive i… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Printer will not print. Orange light is on. USB. Dont
Printer will not print. Orange light is on JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: Dont reme… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x