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First updated Compute to Windows 10 and can't print on our…

Customer Question
First updated Compute to...

First updated Compute to Windows 10 and can't print on our Lexmark printer.

Technician's Assistant: How are you connecting to your Lexmark printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Awhile ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes we also purchased a Hp Envy photo 7855 from Best Buy and also can't get connected

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/28/2018
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

What is the model of the Lexmark printer?

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Customer reply replied 2 months ago
HP ENVY Photo7855
Customer reply replied 2 months ago
No
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

How is the HP Printer connected to your PC?

Via a USB cable or wireless?

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Customer reply replied 2 months ago
no do not want to connect remotely
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

Please ignore the secure remote offer, it's automated

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Customer reply replied 2 months ago
Ok via USB Cable
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

Ok please download the drivers from the link below and install

https://ftp.hp.com/pub/softlib/software13/printers/EN7800/EN7800_Full_WebPack_44.3.2218.exe

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Customer reply replied 2 months ago
Sorry i"m talking about my Lexmark Printer not the HP printer
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

Ok what is the model of the Lexmark printer?

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Customer reply replied 2 months ago
My computer was just updated to windows 10 and the printer has stopped connecting
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

Ok what is the model?

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Customer reply replied 2 months ago
I already have a Best Buy tech Support plan
Customer reply replied 2 months ago
x264dn
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago
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Customer reply replied 2 months ago
Ok this is not going to work for me please cancel this trial program, have a old flip phone.
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