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Selected printer is not available or not installed

Customer Question
Selected printer is not...

Selected printer is not available or not installed correctly. HP says the printer is connected.

Technician's Assistant: What HP model do you have?

HP ENVY 5642

Technician's Assistant: How long has this been going on with your HP printer?

2 - 3 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not lately that I know of - it sometimes does this attomatically.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything.

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/28/2018
Technician: technicalcat, Consultant replied 2 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Is this printer connected over a wireless network, or directly to your computer with a USB cable?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 2 months ago
USB cable
Technician: technicalcat, Consultant replied 2 months ago

Sorry for the delay in reply. The fastest and easiest way to fix these kinds of problems is a remote connection, which includes phone support. I can connect directly to your computer and call you and fix the problem while you watch and communicate with me. Would you like remote services?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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