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Won't print. can't understand error. Canonpyxma ts3129. New…

Customer Question
Won't print. can't understand...

Won't print. can't understand error

Technician's Assistant: What's the brand and model of your printer?

Canonpyxma ts3129

Technician's Assistant: How long has this been going on with your printer?

New printer may 3rd. Worked at first but now light is on in Triangle with a zig-zag in it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About a week ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can't seem to find the answers in the online manual for this printer. Got to the list of error messages once but can't seem to again

Submitted: 2 months ago.Category: Printers
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 minutes by:
5/28/2018
Technician: jeffreybongers, Engineer replied 2 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,049
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 2 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 1,049
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