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I have a canoscan 4400F scanner and have problems with

Customer Question
I have a canoscan...

I have a canoscan 4400F scanner and have problems with scanning 35 mm slides. The backlight is on and the scanning works with documents. If I Try to scan my slides I get a message that the film is nog detected. Is this a problem with software? How can I resolve this.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No. I want to save the images from my slides onto the computer

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 2 months ago.Category: Printers
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Answered in 2 hours by:
5/28/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 2 months ago

Are you able to scan paper without any issues?

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Customer reply replied 2 months ago
Please cancel this session. I am not happy with your response at all
Customer reply replied 2 months ago
Please cancel this session and pay back my money. I am not happy with your response at all
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