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HP OFFICEJET PRO 6830 will not print blue colors. Changed…

Customer Question
HP OFFICEJET PRO 6830...

HP OFFICEJET PRO 6830 will not print blue colors. Changed the HP Blue 935 cartridge twice and still get poor quality no blue printing aligned and followed the utilities procedlures

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No error message

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Replaced with new ones

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/27/2018
Technician: technicalcat, Consultant replied 2 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Have you tried running head cleaning operations on the printer? If so, please tell me results.

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 2 months ago
I have three different pages of results. Which one would it be
Technician: technicalcat, Consultant replied 2 months ago

Phone support would make this much easier and faster to solve. I sent you an offer for that, and if you'd like to accept it, I can connect with you right away.

Does the head clean nozzle check indicate an issue with the blue color?

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Customer reply replied 2 months ago
Can you give me help with out connecting
Customer reply replied 2 months ago
Cleaned printer heads and did aligh
Customer reply replied 2 months ago
Alignment
Technician: technicalcat, Consultant replied 2 months ago

Does the head clean nozzle check indicate an issue with the blue color?

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Customer reply replied 2 months ago
No
Technician: technicalcat, Consultant replied 2 months ago

So, you have a nice solid blue ink line to paper with the nozzle check, but your printouts don't have nice solid blue ink to paper?

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