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It won't come on. Canon MG5520. Just Started today. About 1…

Customer Question
It won't come on. ...

It won't come on.

Technician's Assistant: What's the brand and model of your printer?

Canon MG5520

Technician's Assistant: How long has this been going on with your MG5520?

Just Started today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About 1 year ago.

Submitted: 2 months ago.Category: Printers
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Answered in 2 hours by:
5/27/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 2 months ago

Have you tried multiple outlets?

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Customer reply replied 2 months ago
I, have tried multiple outlets.
Technician: Harry, Engineer replied 2 months ago

How old is the printer?

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Customer reply replied 2 months ago
I was able to get the printer to come on but there was a message that there was a serious error and I should shutdown and review the Canon manual. Thanks for your help but I will contact Canon,
Technician: Harry, Engineer replied 2 months ago

OK

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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