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My HP 4620 Printer will not print black. Both. Never.

Customer Question
My HP 4620 Printer...

My HP 4620 Printer will not print black

Technician's Assistant: How are you connecting to your 4620: wirelessly or by USB?

Both

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Several weeks ago I found that I could not scan.

Submitted: 2 months ago.Category: Printers
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Answered in 20 minutes by:
5/27/2018
Technician: Robert M., Consultant replied 2 months ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,485
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your printer question. All I ask is that you please give me a 5 star rating when satisfied. thank you :)

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Technician: Robert M., Consultant replied 2 months ago

if it prints other colors but not black it probably has a bad cartridge or a clogged print head

there should be an automatic cleaning routine on the menu on the printer itself

i can find the exact steps if you need them. but its usually faster to just look through the menu

it should be under settings or maintenance or ink or tools

there are not that many options in there

if you can find it run it a few times and see if it starts to print

if you cant find it let me know and i will look up the exact instructions for finding it on the menu

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Category: Printers
Satisfied Customers: 9,485
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Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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