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CANNON PIXMA PRINTER MG6821 - SERIAL#AEFJ63726

Customer Question
CANNON PIXMA PRINTER MG6821...

CANNON PIXMA PRINTER MG6821 - SERIAL#AEFJ63726 (CABLE#QK16862) - USED WITH APPLE MACBOOK PRO - SUDDENLY PRINTER DISPLAYS (WIFI[X]) - PRINTER/SCANNER SCREEN INDICATES "PRINTER NOT CONNECTED' - HAVE OPERATED FOR SEVERAL YEARS AS AIR PRINTER - NOW CANNOT ACTIVATE PRINTER

Technician's Assistant: Is there an error code on your Pixma when you try to scan?

NO ERROR CODE - DISPLAY INDICATES PRINTER NOT FOUND - OR PRINTER IN USE

Technician's Assistant: When did you last update the printer driver software?

DO NOT KNOW - NOT SURE EVER UPDATED SOFTWARE - DO NOT KNOW HOW TO UPDATE

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

NO - THANKS FOR YOUR QUICK RESPONSE

Submitted: 2 months ago.Category: Printers
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Answered in 4 hours by:
5/27/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
DO YOU UNDERSTAND THE CANON PRINTER PROBLEM DESCRIBED?
Customer reply replied 2 months ago
CAN YOU START HELPING NOW WITH CANON PRINTER PROBLEM?
Customer reply replied 2 months ago
MESSAGE INDICATES "TECHNICIANUNABLE TO CALL," I WILL LOG OUT WILL BUY NEW PRINTER.
Technician: Harry, Engineer replied 2 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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