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I need to install my printer. Canon mg3200. Last time I went…

Customer Question
Hi I need to...

Hi I need to install my printer

Technician's Assistant: What's the brand and model of your printer?

Canon mg3200

Technician's Assistant: How long has this been going on with your MG3200?

Last time I went to print wouldn't work

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last week ask for update

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I check all my plugs and change my ink so it's not that

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/27/2018
Technician: Michelle, Printer Expert replied 2 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,076
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What Operating System (OS) is running on the computer?

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Customer reply replied 2 months ago
hewet packer desk top
Technician: Michelle, Printer Expert replied 2 months ago

thanks for confirming

how is the printer connected to the computer..usb cable or wifi

what happens when you try to print..any error or no response from printer or prints a blank page

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Customer reply replied 2 months ago
No repoze
Technician: Michelle, Printer Expert replied 2 months ago

on the computer, open control panel..devices and printers

right click on printer icon and click on troubleshoot

follow onscreen prompts to complete the troubleshooting wizard

let me know once its is complete

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Technician: Michelle, Printer Expert replied 2 months ago

did you try the steps listed above?

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Michelle, Printer Expert
Category: Printers
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