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I'm trying to use my printer and it is saying that there is…

Customer Question
Ok i'm trying to...

Ok i'm trying to use my printer and it is saying that there is a paper jam

Technician's Assistant: What's the brand and model of your printer?

Epson

Technician's Assistant: How long has this been going on with your Epson printer?

A month

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Few days ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/27/2018
Technician: Michelle, Printer Expert replied 2 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,067
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

let me know the model# ***** the printer

Ask Your Own Printers Question
Customer reply replied 2 months ago
workforce435
Technician: Michelle, Printer Expert replied 2 months ago

please turn off printer and unplug power cord

remove all paper from printer

open the cover and blow some air near the printing area

keep the ON button on printer pressed for 10 secs

wait for 2 mins

plug in power cord and turn on printer

let me know if error repeats

Ask Your Own Printers Question
Customer reply replied 2 months ago
i cant find the model#
Technician: Michelle, Printer Expert replied 2 months ago

please turn off printer and unplug power cord

remove all paper from printer

open the cover and blow some air near the printing area

keep the ON button on printer pressed for 10 secs

wait for 2 mins

plug in power cord and turn on printer

let me know if error repeats

Ask Your Own Printers Question
Customer reply replied 2 months ago
it did the same thing
Technician: Michelle, Printer Expert replied 2 months ago

does it flash any error code as well

Ask Your Own Printers Question
Customer reply replied 2 months ago
no
Technician: Michelle, Printer Expert replied 2 months ago

was there a paper jam recently?

Ask Your Own Printers Question
Customer reply replied 2 months ago
i don't know
Technician: Michelle, Printer Expert replied 2 months ago

turn off printer and check the feed tray, output tray and printing area for any stuck pieces of paper.

let me know once done

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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