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Printer says yellow empty want to print black only. Why when…

Customer Question
Printer says yellow empty...

Printer says yellow empty want to print black only

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Why when the yellow shows x

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No good

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I need to print black important

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/26/2018
Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,478
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the brand and model number of the printer?

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Technician: Nathan, Engineer replied 2 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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