Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cartridge carrier jammed on far right. Can't load new

Customer Question
Cartridge carrier jammed on...

Cartridge carrier jammed on far right. Can't load new cartridges.

Technician's Assistant: What's the brand and model of your printer?

HP Officejet 6958

Technician's Assistant: How long has this been going on with your OfficeJet?

It jammed one time when it needed new cartridges.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not since printer installed 13 months ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have printer failure code 0x6100004a.

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
5/26/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 2 months ago
I need an answer.
Customer reply replied 2 months ago
Please, Harry, just tell me what to do.
Customer reply replied 2 months ago
Is that your answer? Remote assistance??????
Customer reply replied 2 months ago
Never mind. I'll wait for my daughter to help me tomorrow. CANCEL my order for your assistance. Credit the $5 back to my credit card. Thanks.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Problems printing. Cannot remove ink cartridges as the unit
Problems printing. Cannot remove ink cartridges as the unit won't move into a place that is open for removal. Error message 0x6100004a … read more
John Castle
John Castle
BSC in Computing Network Management and Design
196 satisfied customers
HP 6958 giving print failure. it says it has a jam but it
HP 6958 giving print failure. it says it has a jam but it doesn't. ink catridge is stuck … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't set up my new printer because one of the cartridges
I can't set up my new printer because one of the cartridges that came with it is leaking. … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I have a HP OfficeJet Pro 6975 with error code 0x6100004a. I
I have a HP OfficeJet Pro 6975 with error code 0x6100004a. I says paper jam - but no paper jam, that it was turned off incorrectly, but the only way it was turned off is with a power outage. How can I… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am attempting to setup my HP 6958 printer but I can not
I am attempting to setup my HP 6958 printer but I can not find the ink that came with it so I bought replacement HP ink. It will not let me go any further tells me to install the ink that came with it… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a HP Office Jet 6958 Printer. There is a code
I have a HP Office Jet 6958 Printer. There is a code 0x6100004a. There is a problem with the printer or print system.Turn the printer Off, then On (which I have done). If you continue to get this mess… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I bought an HP OfficeJet 6958 from Costco for $75. My old HP
I bought an HP OfficeJet 6958 from Costco for $75. My old HP OfficeJet Pro L7580 is not working and I am sick of dealing with it. But I have several old printer cartridges for the old printer with H-8… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
HP Office Jet Pro 6830, 6830. "this printer has a problem"
6830. "this printer has a problem" Code 0xc19a0023. 1. I just started to use it again3 months old. a total of about 25 copies in that time … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP Officejet Pro 6830 is giving me error 0x6100004a.
Hello! My HP Officejet Pro 6830 is giving me error 0x6100004a. There is no paper jam as it has stated. I have unplugged it from the computer, shut if off and on numerous times and nothing works. Help!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have a HP Photosmart C4580 All-in-One printer, with a persistent
I have a HP Photosmart C4580 All-in-One printer, with a persistent cartridge jam. The cartridge carriage jams to the far right (not the left). I have performed all the recommended steps to clear this,… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My HP 7310 All in one printer had series of paper jams yesterday.
My HP 7310 All in one printer had series of paper jams yesterday. It seems to be grabbing the paper on the right side and pulling it unevenly causing it to jam. The worst was caused by 2 pieces of pap… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a HP Photosmart C8180 all-in-one printer connected wirelessly
I have a HP Photosmart C8180 all-in-one printer connected wirelessly to a Sky router. It is about 18 months old and has worked fine until now. A few minutes after being switched on, the screen blanks … read more
iMayne
iMayne
Electronics Engineer
High School or GED
241 satisfied customers
I get an error message Oxc19a0020. I have replaced the ink
I get an error message Oxc19a0020. I have replaced the ink and cleaned the carrier just as the directions indicated. I can't use the printer/scanner at all. What can I do? I have had his printer for a… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Printer HP office jet 4255 getting an error signal :0xf0af8005
Printer HP office jet 4255 getting an error signal :0xf0af8005 and a flickering light at the On button… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My P63550 scanner/printer (Bought 2006) carriage slams back
My P63550 scanner/printer (Bought 2006) carriage slams back and forth when switching on. Error message says "clear carriage jam" - cannot find any obstruction - and when pressing arrow key to reset - … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a HP 6100 series and my cartridges have jammed . . .
I have a HP 6100 series and my cartridges have jammed . . . it won't clear automatically so what do I do ?… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My HP Officejet printer 7310 all-in-one shows carriage jam .
My HP Officejet printer 7310 all-in-one shows "carriage jam". There is no paper jam and I followed all the steps from the user guide to fix it.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have recently purchased an HP Officejet Pro L7590 ( 6 months
I have recently purchased an HP Officejet Pro L7590 ( 6 months ago). It is now leaving streaks of magenta at various places on the paper when I print. This occurs intermittently. It is not the ink car… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x