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I have an Epson R 3000 stylus printer and my black will not…

Customer Question
Hi, I have an...

Hi, I have an Epson R 3000 stylus printer and my black will not print. I have done multiple print Head Salk cleaning and printer head cleaning and alignment with the same result. No Black, I w

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

I have switched between photo and Matt black with the same result. All other colors are crisp and clear. Tried a new Epson cartridge as I have been using a refillable cart but still the same result, no black while all other colors print.

Technician's Assistant: When did you last update the printer driver software?

Not sere but would be happy to do it again.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of.

Submitted: 2 months ago.Category: Printers
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Answered in 30 minutes by:
5/26/2018
Technician: Md. Sadique, Engineer replied 2 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 2 months ago

As of the first step, let's try manually cleaning the printhead.

Take a paper towel and fold it into 4 turns and make it little thick. Then add little-rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.

Please follow this link to see a video: http://www.youtube.com/watch?v=yrAqXjX10xs

Tell me if it makes any difference to your problem.

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Customer reply replied 2 months ago
I have already done this cleaning step several times. I have requested a refund because your service is more than I want to spend.
Technician: Md. Sadique, Engineer replied 2 months ago

Thanks for using JustAnswer.

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Category: Printers
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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