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All of a sudden, my printer won't print. I have no idea why.

Customer Question
All of a sudden...

All of a sudden, my printer won't print. I have no idea why.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

You'll have to bear with me, I'm somewhat techno challenged. The printer is connected to my computer -- with wires, cables.

Technician's Assistant: When did you last update the printer driver software?

I don't think I ever have. How would I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Not that I know of.

Submitted: 2 months ago.Category: Printers
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Answered in 1 hour by:
5/26/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding your printer.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox (photocopy) without using the computer?

It will be very helpful for you and me, if you allow me to access the computer remotely. Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Md. Sadique

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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