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Have just replaced all ink cartridges on Epson printer

Customer Question
Have just replaced all...

Have just replaced all ink cartridges on Epson printer XP420-black copies seem fine - color test sheets print with an overall gray background

Technician's Assistant: What kind of computer or device are you printing from?

Epson XP 420

Technician's Assistant: How long has this been going on with your XP420-BLACK?

Have been at vacation location for 5 months - attempting to re-set printer=

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have no idea

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How di I eliminate gray background - recall this occurring in past

Submitted: 2 months ago.Category: Printers
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Answered in 4 minutes by:
5/26/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,812
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding your printer.

Please try cleaning the printhead two or three times by following the instructions in the link below. Try printing after each cleaning and let me know the result.

https://files.support.epson.com/docid/cpd4/cpd42276/source/printers/source/ink_functions/tasks/xp420_424/cleaning_head_lcd_xp420_424.html

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you!

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,812
6,812 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Equip. Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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