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I recently bought a brother printer model9340CDW. I am

Customer Question
I recently bought a...

I recently bought a brother printer model9340CDW. I am unable to get it to scan, copy and fax. it does print ok but does not respond to the other functions

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

No.

Technician's Assistant: When did this fax issue begin?

Since I bought the printer. it is seems that I could not get set

Submitted: 2 months ago.Category: Printers
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Answered in 4 minutes by:
5/26/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding your printer.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Customer/p>
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Customer reply replied 2 months ago
Windows 10. I connect wirelessly
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago

Hi,

It will be very helpful for you and me, if you allow me to access the computer remotely. Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Customer reply replied 2 months ago
I thought that Brother Technical support is free of charges
Customer reply replied 2 months ago
as long as it is free of charges
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago

Hi,

We are experts from justanswer, a paid support site. We are not associated to Brother. If the printer is less thna a year old, it is better to contact Brother, since the support is free.

Thank you.

Customer/p>
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Customer reply replied 2 months ago
Please return the the 5 dollars
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago

Hi,

I will let JustAnswer's Customer Care team know and they will be in touch. You do not have to worry about the refund.

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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