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Microsoft update my laptop from windows 8 to windows 10 and…

Customer Question
Microsoft update my laptop...

Microsoft update my laptop from windows 8 to windows 10 and my hp4630 will not print

Technician's Assistant: How long has this been going on with your HP4630?

Two days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have not updated the printer

Submitted: 2 months ago.Category: Printers
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Answered in 2 minutes by:
5/26/2018
Technician: Kamil Anwar, Technician replied 2 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 2 months ago

Can we do a remote session so i can fix this for you?

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Technician: Kamil Anwar, Technician replied 2 months ago

Please send me a remote request from your screen

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Customer reply replied 2 months ago
no
Customer reply replied 2 months ago
will the windows 10 support hp4630
Technician: Kamil Anwar, Technician replied 2 months ago

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/5305050

Follow the above link, download and install windows 10 driver for your printer.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,072
7,072 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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