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I just opened the box to install printer and there is no ink…

Customer Question
I just opened the...

I just opened the box to install printer and there is no ink in the box or in the printer

Technician's Assistant: What's the model of your printer?

PIXMA2922

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

IT WAS NEW IN THE BOX TODAY. WAS TRYING TO PUT IT TOGETHER

Submitted: 29 days ago.Category: Printers
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Answered in 21 minutes by:
5/26/2018
Technician: Sheri, Expert replied 29 days ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 711
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to get to the webpage. There you can download the full manual, as well as the getting started guide for your printer.

Link: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg2922?tab=manuals

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

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Customer reply replied 29 days ago
There was no ink in the box when I opened the new printer. An instruction manual wont help my problemThere is no ink to put in the printer. Canon should send me the ink which was left out of the box. This was a new product.
Technician: Sheri, Expert replied 29 days ago

Apologies, I thought you said no link to instructions! If there is no ink, you need to exchange the printer where you purchased it, since it is new in box.

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Technician: Sheri, Expert replied 27 days ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 24 days ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Customer reply replied 23 days ago
You did nothing to resolve my problem
Customer reply replied 23 days ago
You said you couldn’t help me
Technician: Joel Kalman, Engineer replied 20 days ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 986
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

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Technician: Joel Kalman, Engineer replied 20 days ago

Your printer is unusable without the initial ink cartridges. The initial ink cartridges contain a security code that prevents backdoor theft of new printers before they leave the factory. The initial ink cartridges are registered and matching firmware is downloaded to the printers right before they are shipped to the customer. If your printer was shipped without them you will have to return it to the manufacturer under your warranty.

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Customer reply replied 20 days ago
No one was able to help me
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Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 986
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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