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It is printing with smudged print. WF-3620. I've cleaned the…

Customer Question
It is printing with...

It is printing with smudged print

Technician's Assistant: What's the brand and model of your printer?

WF-3620. I've cleaned the printer heads and realigned but that didn't help

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not right now

Submitted: 2 months ago.Category: Printers
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Answered in 1 hour by:
5/26/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 2 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your printer.

Please try cleaning the printhead two or three times by following the instructions in the link below. Try printing after each cleaning and let me know the result.

https://files.support.epson.com/docid/cpd3/cpd39368/source/printers/source/ink_functions/tasks/wf3620_7620/cleaning_head_lcd_wf3620_7620.html

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you!

Shefin

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Customer reply replied 2 months ago
As I stated in my question, I have already tried cleaning the print heads (multiple times). A waste of ink and paper.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
6,773 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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