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My printer was installed as wireless and was "off line". I…

Customer Question
My printer was installed...

My printer was installed as wireless and was "off line". I uninstalled it to reinstall and my computer cannot find it. I have a HP Officejet 4620

Technician's Assistant: What kind of computer or device are you printing from?

I have a Dell tower

Technician's Assistant: How long has this been going on with your OfficeJet?

When I changed my old battery for a new one 4 days ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

My computer updated itself more or less at the same time that I changed the computer battery

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am 80 years old and not very technological. Do you need more information?

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/25/2018
Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 2 months ago
Done
Technician: Suhasini Velu,
 replied 2 months ago

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

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Customer reply replied 2 months ago
No, thank you. That is expensive for me.
Customer reply replied 2 months ago
Windows 10
Technician: Suhasini Velu,
 replied 2 months ago

Kindly ignore the automatically generated Secure Remote request.

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Customer reply replied 2 months ago
Then, how do I fix it?
Technician: Suhasini Velu,
 replied 2 months ago

Please wait.

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Technician: Suhasini Velu,
 replied 2 months ago

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/5101234

Kindly go to the above link and download and install the HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers on your computer.

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Technician: Suhasini Velu,
 replied 2 months ago

Let me know how it goes.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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