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Trying to scan with printer, wont scan? Not in awhile, The…

Customer Question
Trying to scan with...

Trying to scan with printer, wont scan ?

Technician's Assistant: Is there an error code on your printer when you try to scan?

Yes

Technician's Assistant: When did you last update the printer driver software?

Not in awhile,

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The error message says the connection to the computer has been lost, and I do have it connected to my laptop. might the cable be faulty

Submitted: 25 days ago.Category: Printers
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Answered in 2 minutes by:
5/25/2018
Technician: technicalcat, Consultant replied 25 days ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,527
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Is this printer connected over a wireless network, or directly to your computer with a USB cable?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 25 days ago
Directly to my laptop with usb cable
Customer reply replied 25 days ago
No thanks I have support already and can call them.
Technician: technicalcat, Consultant replied 25 days ago

Do you still need help with this issue?

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Customer reply replied 25 days ago
No thank you.
Customer reply replied 25 days ago
I already have tech support for this, so sorry I bothered you. I thought this was HP.
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