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Printer just will not print. Wirelessly. Don't think I have…

Customer Question
Printer just will not...

Printer just will not print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Don't think I have

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/25/2018
Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

Kindly mention the model number of your printer.

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Customer reply replied 2 months ago
pixma 5250
Technician: Suhasini Velu,
 replied 2 months ago

Is the printer rebooted?

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Customer reply replied 2 months ago
it is rebooted I do not wish to securely connect
Technician: Suhasini Velu,
 replied 2 months ago

Kindly ignore the automatically generated Secure Remote request.

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Technician: Suhasini Velu,
 replied 2 months ago

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

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Customer reply replied 2 months ago
I will discontinue this conversation as it is unsatisfactory
Technician: Suhasini Velu,
 replied 2 months ago

Since it can't be fixed through this chat you can contact our customer service for refund by going to this link: http://ww2.justanswer.com/customer-support or

You can also reach them via Phone: 1-***-***-****

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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