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Pro M252dw I bought his so I can print wireless from laptops…

Customer Question
Pro M252dw I...

Pro M252dw I bought his so I can print wireless from laptops any where in the house. I cannot figure out how to make this work. I have set up many printers and this one if=s very frustrating.

Technician's Assistant: What's the brand and model of your printer?

HP pro M252dw

Technician's Assistant: How long has this been going on with your printer?

I have never been able to connect except via a cat 5 cable that is attached to my Router and the computer must also be connected to the router.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have been able to connect directly using the printers WiFidirect but then I am not connected to the local system or internet. My system is current. New windows in the past week.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have 4 windows 10 computers in the home and I have 1 connected via ethernet. that is the only one that I can print from. It and the printer are both connected to my router.

Submitted: 2 months ago.Category: Printers
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Answered in 4 minutes by:
5/25/2018
Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 2 months ago
done
Technician: Suhasini Velu,
 replied 2 months ago

https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m252-series/7089938/model/7089942

Kindly go to the above link and download the HP Color LaserJet Pro M252 Printer series Full Software and PCL 6 Driver

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Customer reply replied 2 months ago
installing download now.
Technician: Suhasini Velu,
 replied 2 months ago

Alright, let me know how it goes.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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