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I am trying to print and it only prints blank. changed the…

Customer Question
I am trying to...

I am trying to print and it only prints blank. changed the ink and the error is OX97

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

No, where are they?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
when do you think you might help me???????
Customer reply replied 3 months ago
you were quick to take my money!!!!!
Customer reply replied 3 months ago
got an email. just thanked for my money. period!!!!!!
Customer reply replied 3 months ago
I want my money back
Customer reply replied 3 months ago
please refund me my money and email me a confirmation. No one is connecting to my computer
Customer reply replied 3 months ago
answer me!!!!!!
Answered in 15 minutes by:
5/25/2018
Technician: Dustin, Printer Repair Specialist replied 3 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Technician: Dustin, Printer Repair Specialist replied 3 months ago

My apologies that no one responded to you sooner, were a little under staffed this morning.

Do you still want help, or do you want me to go ahead and send you the refund link now?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 3 months ago
I wouls like help but I don't have all day and you may not connect to my computer
Customer reply replied 3 months ago
refund my money
Customer reply replied 3 months ago
do you not know what error code OX97 means
Customer reply replied 3 months ago
what a scam! I will dispute the charge on my american express
Technician: Dustin, Printer Repair Specialist replied 3 months ago

While my typing speed is pretty decent, you cant expect instantaneous replies.. Since you dont want to continue, the info below will help you.

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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