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My laser printer is not responding to my Mac. The printer is…

Customer Question
My laser printer is...

My laser printer is not responding to my Mac. The printer is a LBP6030/6018w

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

It's been a while. I haven't used the printer in.a few months.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's it

Submitted: 1 month ago.Category: Printers
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Answered in 9 minutes by:
5/25/2018
Technician: Michelle, Printer Expert replied 1 month ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,987
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

Please download and install the printer driver software again on the computer from the below link

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/laser-single-function/imageclass/lbp6030w?tab=drivers_downloads

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Technician: Michelle, Printer Expert replied 1 month ago

once installed, it will guide you through he wireless setup. follow onscreen prompts

once the setup is complete, try a test print and let me know the status

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Category: Printers
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