Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Brother MFC-J4620DW printer that I can use for

Customer Question
I have a Brother...

I have a Brother MFC-J4620DW printer that I can use for printing wirelessly but the printer does not recognise the computor for scanning

Technician's Assistant: Is there an error code on your MFC-J4620DW when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

I have not done this and cannot find the disc to reinstall it in the computor

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 11 minutes by:
5/25/2018
Technician: Md. Sadique, Engineer replied 2 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,661
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 2 months ago

Do you've windows or a Mac computer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,661 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
There was a thunderstorm/power outage here a few days ago or
There was a thunderstorm/power outage here a few days ago or so and since then the Brother MFC-J4620DW has not worked. I'd appreciate an american agent if possible … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
37 satisfied customers
It does not always print. I think it is something to do with
It does not always print. I think it is something to do with station ID … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a dual band router. I installed my brother MFC-J480DW
I have a dual band router. I installed my brother MFC-J480DW and am able to print from my computer wirelessly. The printer is on the 2.4 Ghz band and my home network is on the 5 Ghz band. I cannot use… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Brother MFC- J4620DW computer cannot detect, computer and
was working with my Paperport 14.5 but now computer cannot detect printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We purchased a Brother MFC-J4620DW printer/scanner recently.
we purchased a Brother MFC-J4620DW printer/scanner recently. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I have tried to print a work sheet from Exel a number of
Hi. I have tried to print a work sheet from Exel a number of times, with my new brother MFC-J4620dw. And it is only printing every other horizontal grid line. Do you have any suggestions? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How can I print wirelessly from an Apple ipad to a Brother
How can I print wirelessly from an Apple ipad to a Brother MFC - J462--DW. Sometimes it works, sometimes not, especially in trying to print an item that has been downloaded from a web site. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I recently bought a BROTHER MFC J4620DW PRINTER.SERIAL
I recently bought a BROTHER MFC J4620DW PRINTER.SERIAL NUMBERE E73734E6F CAN YOU TELL ME HOW TO SET UP "PRINT DOUBLE SIDED" THANK YOU DAVID FIELD… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I switched out routers from Linksys to Netgear and since
Hello, I switched out routers from Linksys to Netgear and since then my Brother MFC 7360N doesn't connect to my PC to scan images, although my PC can print to the Brother. Any advice... it says check … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I have an MFC-J4620DW, purchased at BestBuy in Dec of 2015.
I have an MFC-J4620DW, purchased at BestBuy in Dec of 2015. I had to uninstall it, and when I went to reinstall it, discovered that I had lost my installation cd. I don't seem to do well with download… read more
Expert
Expert
Brother MFC-J6510DW won't recognise new cartridges. Have
Brother MFC-J6510DW won't recognise new cartridges. Have reset purge counter and installed 3 sets of cartridges. The printer used to recognise these cartridges fine and the new sets are exactly the sa… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I print purchased digital images and photos, usually in a Word
I print purchased digital images and photos, usually in a Word document (I have the latest version available in MS Office for Mac). I use them in art, cards, and collage. Since purchasing my new Broth… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hi. My Brother MFC 8460N does not recognise my new Lenovo
Hi. My Brother MFC 8460N does not recognise my new Lenovo Yoga. I downloaded the Brother software from the web into my Lenovo but am not able to print as the laptop says I'm offline. How do I connect … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a brother MFC-990CW. I use it wirelessly for my printing.
I have a brother MFC-990CW. I use it wirelessly for my printing. When I try to scan something, it says "check connection". Can it not scan wirelessly, or does the scanner have to be hardwired?… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
My new iPad 3 with iOS6 will not recognise our Brother MFC-6910
My new iPad 3 with iOS6 will not recognise our Brother MFC-6910 DW printer as an AirPrint - 'Airprint printer not found'. Yet our iPad1 with iOS5 does recognise, connect and print okay via AirPrint. H… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
The message on our Brother MFC-885CW says data remaining. We
The message on our Brother MFC-885CW says data remaining. We have tried pressing the stop/exit button. We have cancelled the jobs from our computor as well and the printer says no jobs remaining. We n… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a new laptop and have installed my brother printer mfc990cw,
i have a new laptop and have installed my brother printer mfc990cw, i can print documents from the pc to the printer but i cannot scan documents from printer to pc, anly suggestions… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
Hi, today I purchased a Brother MFC-495CW. I require to use
Hi, today I purchased a Brother MFC-495CW. I require to use it on a wireless network via router. The printer has sucessfully found and connected to the network but I cannot print to the printer wirele… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x