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It says it's offline and it's plugged in. I've wasted so…

Customer Question
It says it's offline...

It says it's offline and it's plugged in. I've wasted so much time on this my daughter had it on wireless. should I say No to wireless?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB because I don't know how to use the wireless one

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 2 months ago.Category: Printers
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Answered in 7 hours by:
5/25/2018
Technician: Richard, Technician replied 2 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you trying to print from a windows or mac computer? And which version?

Please let me know

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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