For Online Computer Support, Ask a Computer Technician
Hello! My name is***** will be assisting you today.
I can assist you, if you are still needing it.
Lets hold off on the remote assistance. No need for it, if the problem is the printer.
You haven't been able to print anything for two weeks?
I'm here. I'm looking up specifics on the printer
On the printer display, swipe until you see setup, then service, and choose an option to print out anything. We need to see that the printer is functioning
I think you found our problem. The printer isn't connected to a network. Is it wireless or wired?
You will need to re-connect the printer to the router.
Give me a couple minutes to find the specific procedure for that printer.
Do you know the name of your wifi network and the password?
ok found the information
From the home screen on the printer control panel, swipe left, and then touch Setup.
Swipe up, and then touch Network Setup.
Touch Wireless Menu, and then touch Wireless Setup Wizard.
The wizard searches for and displays a list of available networks.
Touch the name of your network.
If the list does not contain your network name, enter it manually.
Touch Enter SSID.
Type the network name using the on-screen keyboard.
You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection fails.
When you finish entering the new network name, touch OK.
The printer attempts to connect to the network.
When prompted, enter the WEP or WPA passphrase.
Type the key or passphrase using the on-screen keyboard.
When you finish entering the WEP or WPA passphrase, touch OK.
The printer connects to the network.
Try to print, but you very possibly will have to delete the printer on the PC and re-install it.
Enjoy your printing!
I'm going to mark this as answered but I WILL still be here if you need further assistance.
Your satisfaction is my priority! I hope I have earned 5 stars today!
Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)
If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.
No if it's printing you are good. You should have gotten something about accepting the answer and rating. PLease take the time to do it.
I honestly don't know how that end of it works. I thought you should have gotten a pop up for it. If not don't worry about it, You thanking me and saying 5 star is ennough for me to manually request credit.
being on the phone might be the problem but I will pass it along. Thank you and enjoy the rest of your weekend.
Congratulations!! Anytime you make a change to the connection you will need to reconnect the printer.
The router is the big one. If you change the name of your network or the password ***** you will need to reconnect. If you reset the printer then you will need to reconnect it.
Since I declined it, it should revert back to your card but if it doesn't within a couple days, contact customer service.