Printers

We replaced the drum. Now everytime we copy the paper jams.

Customer Question
Hi! We replaced...

Hi! We replaced the drum. Now everytime we copy the paper jams. It can receive papers without jamming exc for the last few pages. Thoughts? Brother MFC 7860 DW

Technician's Assistant: What Brother model do you have?

Brother MFC 7860 DW

Technician's... Read full answer

Hi! We replaced the drum. Now everytime we copy the paper jams. It can receive papers without jamming exc for the last few pages. Thoughts? Brother MFC 7860 DW

Technician's Assistant: What Brother model do you have?

Brother MFC 7860 DW

Technician's Assistant: How long has this been going on with your Brother printer?

Just startyed today after replacing the drum

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Probably never!

Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 1 year ago
its over an hour! are you going to respond?
Answered in 3 hours by:
5/16/2018
Technician: Harry, Engineer replied 1 year ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 3,788
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 1 year ago
I m afraid it took too long and I cancelled my membership! I’m off to sleep .
Customer reply replied 1 year ago
No
Still looking for an answer to your question? 
Similar Q&As
We have an MFC-7362N printer which is paper jamming at the
We have an MFC-7362N printer which is paper jamming at the rear rollers. Have cleared all paper from machine & prints maybe 1 or 2 sheets, then jambs on next print again & again. … read more
Dustin Stroh
Dustin Stroh
Computer Networking and Information Securities
175 satisfied customers
I need some technical support. I have your BROTHER MFC 7860
I need some technical support. I have your BROTHER MFC 7860 DW. ,,,When I press COPY, the message comes up MANUEL FEED. LOAD PAPER, even though there is plenty of paper in the tray. .... I have used t… read more
Andrew
Andrew
Service Manager,
Associate
156 satisfied customers
I have an mfc 7860. When I print or copy, I am getting a
I have an mfc 7860. When I print or copy, I am getting a repeating mark on the right side of the page. I cannot see that anything is stuck in the printer. I recently replaced the drum and toner … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist,
Information Technology Management / Computer Science
1,820 satisfied customers
Stop searching for answers—
MFC 7860DW reads print unable 6D how do I correct it?
MFC 7860DW reads print unable 6D how do I correct it? … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line,
Information Technology
823 satisfied customers
I have a Brother MFC 7890 DW laser printer. Is it possible
I have a Brother MFC 7890 DW laser printer. Is it possible to print a fax that was received yesterday from memory? … read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
2,338 satisfied customers
Repeated paper jams. Brother mfc-8810dw. It's not the
it's not the computer because the jams are happening when copying also … read more
Joel Kalman
Joel Kalman
Computer Specialist,
Master of Science Degree
3,004 satisfied customers
Get a personalized answer to your question. 
My printer is suddenly jamming when copying. Won't even
My printer is suddenly jamming when copying. Won't even produce one copy before it jams. I've replaced all the drums and toner cartridges. Model: MFC-93225CW … read more
Russell H.
Russell H.
Printer and Office Tech,
Vocational, Technical or Trade Scho
3,573 satisfied customers
Brother mfc 8910dw jams at the drum -- changed drum still
brother mfc 8910dw jams at the drum -- changed drum still happening … read more
Dustin
Dustin
Support Technician,
8,066 satisfied customers
Need to learn how to use scanner feature of MFC-7860 DW
Need to learn how to use scanner feature of MFC-7860 DW (Brother) … read more
Jason Jones
Jason Jones
AAS Information Technology
12,079 satisfied customers
Still looking for an answer to your question? 
I have a Brother MFC-9340CDW. I was getting notifications
Hi. I have a Brother MFC-9340CDW. I was getting notifications from my printer that it was time to replace the 4 drums. I ignored the notifications for a while, but eventually ordered them. Before the … read more
Russell H.
Russell H.
Printer and Office Tech,
Vocational, Technical or Trade Scho
3,573 satisfied customers
I have a brother mfc 8910dw. most times it jams when
i have a brother mfc 8910dw. most times it jams when printing from sleep i have check the machine several times but i do not find anything lodged that could cause this any ideas… read more
Freddy M.
Freddy M.
IT Technician,
Vocational, Technical or Trade Scho
5,481 satisfied customers
My mfc 7840W is jamming repeatedly (but not always the same
My mfc 7840W is jamming repeatedly (but not always the same time) in the front cover and the back door. I'm able to remove the drum unit and release the paper that is stuck, however the fact that it k… read more
Freddy M.
Freddy M.
IT Technician,
Vocational, Technical or Trade Scho
5,481 satisfied customers
Stop searching for answers—
I have a Brother MFC 8950 DW printer. I was doing a duplex
I have a Brother MFC 8950 DW printer. I was doing a duplex printing when I got a paper jam. I cleared the jam and restarted the printing. It prints one or two pages then jams again. I've cleared paper… read more
MasterFixIt
MasterFixIt
Appliance Repair Technician,
Bachelor's Degree
15,890 satisfied customers
I've had a Brother MFC-8440 for the past 10 years and love
I've had a Brother MFC-8440 for the past 10 years and love it - until now. Whenever I've printed anything for the past 3 days, the page comes out with 3 black cylindical evenly-spaced roller-like mark… read more
Russell H.
Russell H.
Printer and Office Tech,
Vocational, Technical or Trade Scho
3,573 satisfied customers
We have a MFC-9970CDW model of Brother Printer. Lately it
We have a MFC-9970CDW model of Brother Printer. Lately it has been leaving tiny dots of black on everything that prints. I have cleaned the corona wires several times but it still continues to leave t… read more
Robert M.
Robert M.
Bachelor's Degree
3,613 satisfied customers
Get a personalized answer to your question. 
i keep getting a replace toner message even thought i keep
i keep getting a replace toner message even thought i keep putting in genuine brother cartidges (MFC DW 8890)… read more
Colin Vincent
Colin Vincent
Company director/Engineer,
City & Guilds 224
650 satisfied customers
I have a Brother MFC 7860 DW I am using for just copying, it
I have a Brother MFC 7860 DW I am using for just copying, it is not presently connected to a computer. It is asking for a new toner cartridge after approximately one month with a high yield toner cart… read more
Charlie
Charlie
Field engineer,
Associate Degree
356 satisfied customers
i have a brother printer MFC 7420 purchase 9/06 and it was
i have a brother printer MFC 7420 purchase 9/06 and it was working fine. I have change the drum and ink about four time and never had a problem. Since the last change it keeps saying change drum and i… read more
Freddy M.
Freddy M.
IT Technician,
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,023 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,573 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Md. Sadique

Md. Sadique

Engineer

1,517 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Sudipto

Sudipto

Engineer

1,281 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less
Shefin

Shefin

Expert Printer Technician

15 years as a senior tech support engineer

1,749 Satisfied Customers

Pearl avatarPearl, Assistant