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Need instructions how to install black printer cartridge.

Customer Question
Need instructions how to...

Need instructions how to install black printer cartridge.

Technician's Assistant: What's the model of your printer?

Xp-440

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes it’s open

Submitted: 2 months ago.Category: Printers
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Answered in 2 minutes by:
5/2/2018
Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,799
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:

Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

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Technician: Nathan, Engineer replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 2 months ago
Cancel please. It’s resolved. Pat K.
Technician: Nathan, Engineer replied 2 months ago

There is really nothing to cancel, I provided you the instructions, able, within 1 minute of your question being posted.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen to conclude our session. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,799
30,799 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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