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I have a Brother fax printer model MFC-L2730DW. This is the…

Customer Question
I have a Brother...

I have a Brother fax printer model MFC-L2730DW. This is the first time I am trying to change the Drum unit. It keeps saying replace toner. I have gone throught he steps to try to reset the drum counter for a touch screen and it says close front cover press x then hold I am not sure what the symbol is then press drum and press yes. These instructions make no sense can you clarify for me please.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

No it says it needs toner

Technician's Assistant: When did this fax issue begin?

This morning

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/2/2018
Technician: technicalcat, Consultant replied 2 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,583
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Is the message saying to replace TONER soon, or the DRUM?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 2 months ago
toner
Technician: technicalcat, Consultant replied 2 months ago

What is the exact message?

Have you replaced the toner cartridge recently?

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Customer reply replied 2 months ago
this appears to be a scam trying to upsell. not interested logging off. unsatisfied.
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