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It's offlline. Canon MX490. A few days. A couple of days…

Customer Question
It's offlline. Technician's Assistant:...

It's offlline.

Technician's Assistant: What's the brand and model of your printer?

Canon MX490

Technician's Assistant: How long has this been going on with your MX490?

A few days.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A couple of days ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 2 months ago.Category: Printers
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Customer reply replied 2 months ago
Is this really that hard of a question?
Answered in 25 minutes by:
5/1/2018
Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 2 months ago
It's done.
Technician: Suhasini Velu,
 replied 2 months ago

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

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Customer reply replied 2 months ago
Windows.
Technician: Suhasini Velu,
 replied 2 months ago

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx-series/pixma-mx490?tab=drivers_downloads

Please go to the above link and download the MX490 series Full Driver & Software Package (Windows)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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