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Thanks for using JustAnswer. I am happy to assist you with this issue. Do you mean when you place a document on the glass it will not copy?
Ignore the remote offer, it is system generated, not by me. We can continue via chat. I am reading your reply now.
Try going into the copying settings on the printer menu and select Clear All Settings — Restores the copy settings to the default settings.
Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.
You are very welcome. I am glad it's working. Please feel free to request me in the future if you ever need assistance. Please don't forget to accept my answer and rate me if you are satisfied with my response.