Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I do experience problems with my laptop to connect with the…

Customer Question
I do experience problems...

I do experience problems with my laptop to connect with the wifi router. It does show that is connected but when I go to Google it lock in but when I select a web site it let me in a message that the laptop is not connected to the wifi. no sure if it is a laptop problem.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Currently if is wireless but I did test it with the ethernet cable and is doing the same.

Technician's Assistant: When did you last update the printer driver software?

It is a brand new laptop first time use.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

If you going to call please call on this nr.(###) ###-####

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 17 minutes by:
4/4/2018
Technician: Electronics Pete, Engineer replied 3 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,338
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Printers Question
Technician: Electronics Pete, Engineer replied 3 months ago

Does it work ok on a wired connection or another wifi network?

Ask Your Own Printers Question
Customer reply replied 3 months ago
Nope. Doing the same thing.
Customer reply replied 3 months ago
What I do not understand is that allow me to get to the google web but when I do type in the website I need it gives me a message that the wifi is not connected.. So I did try any other web site and it still gives me the same message. All our cell phones and desktops do connect with the wifi. only this new HP laptop don't want to work.
Customer reply replied 3 months ago
The Laptop is a HP model RtI8723de
Customer reply replied 3 months ago
Did try it with the ethernet cable direct from the wifi router and wireless but doing the same thing.
Technician: Electronics Pete, Engineer replied 3 months ago

Ok, then that indicates a fault with the network adapter inside the laptop.

To get around this, you could fit a USB wifi adapter:

https://www.amazon.com/Edimax-EW-7811Un-150Mbps-Raspberry-Supports/dp/B003MTTJOY

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 20,338
20,338 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

Electronics Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm trying to setup my Brother HL-5370DW to operate via WiFi
I'm trying to setup my Brother HL-5370DW to operate via WiFi but cannot get it to be recognized by my wireless laptop.I bought this a few years ago and can't find the original CD ROM. I used to print … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Trying to install mfc-7362n printer on windows10 laptop.
trying to install mfc-7362n printer on windows10 laptop. Cannot install just printer driver and scanner - it does not work - so downloaded full suite. When installing it hangs at the "plug in usb cabl… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot connect my printer to my Apple Mac laptop. The
I cannot connect my printer to my Apple Mac laptop. The printer responds to my I pad and I phone but constantly says no devices found when I try to connect the lap top. It is not a new printer or lap … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MacBook Air and a Canon MF726Cdw printer. I
I have a MacBook Air and a Canon MF726Cdw printer. I accidentally deleted the printer on my computer. How can i add it back on?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just purchased a Canon MF8280CW Mac Computer. I 't have a
I just purchased a Canon MF8280CW for my Mac Computer. I don't have a CD drive to install the drivers and I am not wired to the internet, my husband's computer is the "home" computer. Can you help me … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Ever since we got a new router I have not been able to
Ever since we got a new router I have not been able to print, either through the router or directly from wi-fi. I suspect there's a problem with my settings, but I can't figure it out. I have a WF-364… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
When trying to connect MFC-9840CDW to wireless network
When trying to connect MFC-9840CDW to wireless network continue to get error message connection NG. Recently moved printer but was connected to same network before move. HELP… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have relocated and my printer and computer are set up but
I have relocated and my printer and computer are set up but when I try to print it says it can't find the printer even though it has the correct printer number.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have lost internet connection(wifi) between my mac air laptop
I have lost internet connection(wifi) between my mac air laptop and MFC7840W printer. Recently a new router for internet and TV was installed; do need to change the network name and password/ If so, h… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot get back online and my code card is lost. What can
I cannot get back online and my code card is lost. What can I do to get back online. I have an HP Envy.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an ESP 7 and I am trying to connect it to a networking
I have an ESP 7 and I am trying to connect it to a networking to work between 2 computers but it keeps asking for a security string ... I have no clue what that is or where to find it ... what do I DO… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I tried to follow all instructions while loading my "MFC-J625DW"
I tried to follow all instructions while loading my "MFC-J625DW" Brother wireless multi-function printer. It says that I have completed everything, but when I try to print wireless, it comes back "off… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
HP p1606dn is connected to router via ethernet, ipad 2 in
HP p1606dn is connected to router via ethernet, ipad 2 in the same network via WiFi, all drivers, firmware up to date, but ipad can't find printer. I checked all information on Apple & HP, but nothing… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an Epson CX6000 Combo printer/scanner/copy machine.
I have an Epson CX6000 Combo printer/scanner/copy machine. I would like to make this unit work on a Wireless network. Is this possible ?… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a lexmark x9575 4 in 1 wi fi - I have been provided
I have a lexmark x9575 4 in 1 wi fi - I have been provided by SKY with a new router. Prior to this being changed my Toshiba Laptop works fine but the 4 in 1 will not now function. I have tried various… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a HP Pavillion dv7-1247 ci notebook, and cannot access
I have a HP Pavillion dv7-1247 ci notebook, and cannot access my Linksys Router for a wireless network. It was originally set up with a router username of admin; router password XXXXX kristi40; networ… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have an HP laptop... I use FIOS for intermet service I
I have an HP laptop... I use FIOS for intermet service I am having a problem getting on the internet with my HP Laptop. there is a wireless feature to the laptop entering internet is by google search … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have just purchased a canon mx860. I have an acer 6930G laptop
I have just purchased a canon mx860. I have an acer 6930G laptop and a toshiba P500 notebook. The laptops are NOT networked. I want to be able to use the wireless facility to print from both laptops w… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x