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Not printing. Get message to load HP paper. Printer not

Customer Question
Not printing. Get message...

Not printing. Get message to load HP paper. Printer not feeding paper.

Technician's Assistant: What HP model do you have?

OfficeJet Pro 8610

Technician's Assistant: How long has this been going on with your OfficeJet?

One day.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

One month ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing more.

Submitted: 5 months ago.Category: Printers
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Answered in 53 minutes by:
4/3/2018
Technician: jeffreybongers, Engineer replied 5 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,144
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 5 months ago
I have fixed the problem with the help of an HP Technician over the phone. Just had to reset then reload the paper tray. Thanks for your follow up.
Technician: jeffreybongers, Engineer replied 5 months ago

Understood.

Great to read this got solved.

Is there anything else I can assist you with?

Kind regards,

Jeff

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,144
1,144 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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