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We bought an Epson Workforce WF-2760 printer yesterday. I…

Customer Question
Hi, we bought an...

Hi, we bought an Epson Workforce WF-2760 printer yesterday. I have an Apple mac. When I tried to enter the Epson printer so I can print some materials, the prompt said I have to get software from Epson

Technician's Assistant: How are you connecting to your WorkForce: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I have automatic updates done with the computer. I don't know when the last was done.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I can't think of anything.

Submitted: 3 months ago.Category: Printers
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Answered in 3 minutes by:
4/3/2018
Technician: Kamil Anwar, Technician replied 3 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 3 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 3 months ago
No, I can't do that. What do I need to do?
Technician: Kamil Anwar, Technician replied 3 months ago
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
6,963 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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