Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Pixmamx492 pr. Since I bought it last November. I...don’t…

Customer Question
Pixmamx492 pr Technician's Assistant:...

Pixmamx492 pr

Technician's Assistant: How long has this been going on with your printer?

Since I bought it last November

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I...don’t know why

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes i have problem with the multi page printin i can only print one page at a time

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 3 months ago
I can print one page at a different iMessage on the glass
But I can’t use the multi page feeder. The feeder isn’t functioning
Customer reply replied 3 months ago
Correction
I can print one page at a time from the glass
But I cannot use the feeder for printing
Customer reply replied 3 months ago
Ok, I managed to re-install the part shown in the attached photo.
But i still have problem with the feeder!
Customer reply replied 3 months ago
PLEASE REFUND ME THE $5
I DON’T NEED TO CONTINUE WITH YOUR SERVICE
IF I DON’T GET THE REFUND I SHALL FILE A COMPLAINT WITH THE MASTERCARD
Answered in 2 hours by:
4/3/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Customer reply replied 3 months ago
No thank you
I’ve managed to reset it myself while waiting for your response
Please refund me $5
Technician: jeffreybongers, Engineer replied 3 months ago

Understood.

A refund can be done here:http://ww2.justanswer.com/help/how-can-i-request-refund-0

Is there anything else I can assist you with?

Kind regards,

Jeff

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
955 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm trying to print out an email receipt but it's faint and
I'm trying to print out an email receipt but it's faint and not legible … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Canon image class 8280, when l load pages into the document
canon image class 8280, when l load pages into the document feeder tor read in order, the feeder grabs several pages at a time and will not feed pages one at a time … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Air print will print document in 4x6 instead if on a full
Air print will print document in 4x6 instead if on a full page 8x11. Don't know how to fix it? … read more
Harry
Harry
3 satisfied customers
We purchased a Canon PIXMA MX922 printer on March 20, 2016
We purchased a Canon PIXMA MX922 printer on March 20, 2016 at Best Buy and had printed over 6,000 photographs when what appeared to be a black ink mark started appearing in the photos - always in the … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Items I copied are not centered on the printed page. Makes
Items I copied are not centered on the printed page. Makes it impossible to make a usable copy.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Have hp 4622 printer. can one load the top fax tray with multiple
have hp 4622 printer. can one load the top fax tray with multiple pages and scan them? like if you wanted to scan and save a bank statement in one folder rather than several individual scans. thx… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
i have a canon imageclass mf4450,tring to print a receipt and
i have a canon imageclass mf4450,tring to print a receipt and half page turns black,why, could you help me resolve this issue?… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
a vertical black line appears on a copied, scanned, or faxed
a vertical black line appears on a copied, scanned, or faxed page only when fed from top , (automatic document feeder)but does not appear when original is place on the glass nor when pages are printed… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have Photosmart C7200 all-in-one series printer. when I use
I have Photosmart C7200 all-in-one series printer. when I use the toploading facility to copy I end up with a black line through the page, however, when I place it directly on the glass - I don't. I h… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I was trying to do a duplex copy of an A4 page and it is
I was trying to do a duplex copy of an A4 page and it is stuck inside the top left hand roller. How do I realease the paper? Peter… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
It seems the scanning function of my Brother MFC-5890CN printer
It seems the scanning function of my Brother MFC-5890CN printer can only create documents in a JPG format and only one page at a time. Is it possible to scan documents in a PDF format and to do so to … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Brother MFC-8860DN and am trying to scan old photos
I have a Brother MFC-8860DN and am trying to scan old photos into my MacBook Pro running Snow Leopard. The first photo scanned but when I try to scan others, I keep getting copies of the first photo. … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a dell all in one printer 968. when I copy anything
I have a dell all in one printer 968. when I copy anything on glass or thru the feeder their is a thick black line down the middle of the page. doesnt happen when I print. any clue as to why and is th… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Cannon PC 150 copier and it began copying text very
I have a Cannon PC 150 copier and it began copying text very lightly. Too light to be legible. I got a refill cartridge and installed it and the print is the same although now I have a dark line about… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
402 satisfied customers
I have a Mac Pro lap top and print to a MFC 9420n multi function
I have a Mac Pro lap top and print to a MFC 9420n multi function printer. Can you provide me with details to fax and scan from/from my laptop Thanks… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
i have a L7650 office jet pro. the doc feeder will not work
i have a L7650 office jet pro. the doc feeder will not work all the time. i have to keep trying untill it works. makes it very hard to send multi page fax. thanks… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Brother MFC-7420 multi function. Copies have a heavy
I have a Brother MFC-7420 multi function. Copies have a heavy black line about 1/3 from the left edge border of the sheet. What should I do to get rid of it?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x