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My printer keeps saying support code #1259 or paper tray is…

Customer Question
My printer keeps saying...

My printer keeps saying support code #1259 or paper tray is retracted. I can't seem to fix it.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

The printer is new as of last week. So have never updated.

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
4/3/2018
Technician: Syseng, Engineer replied 4 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
7,938 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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