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Since connecting to the NBN we are unable to use our Epson…

Customer Question
Since connecting to the...

Since connecting to the NBN we are unable to use our Epson Printer. Can you tell me why?

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wifi

Technician's Assistant: When did you last update the printer driver software?

Don't know

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
4/3/2018
Technician: Viet - Printer Tech, Printer Technician replied 5 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,561
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your Epson printer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 5 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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