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Epson scanner won't connect to computer. Says unable to

Customer Question
Epson scanner won't connect...

Epson scanner won't connect to computer

Technician's Assistant: Is there an error code on your Epson printer when you try to scan?

Yes, says unable to connect

Technician's Assistant: When did you last update the printer driver software?

Just about 5 minutes ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have had nothing but problems trying to get this printer scanner to connect. Finally have no problem getting it to print, but will not connect to scann

Submitted: 3 months ago.Category: Printers
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Answered in 7 minutes by:
4/3/2018
Technician: Fran, Computer Support Specialist replied 3 months ago
Fran
Fran, Computer Support Specialist
Category: Printers
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hello and welcome to JustAnswer, my name is***** look forward to assisting you today. What operating system are you using? And did the problem occur after the driver update?

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Customer reply replied 3 months ago
I got it to work and scan complete. Please cancel my subscription.
Technician: Fran, Computer Support Specialist replied 3 months ago

ok thanks

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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