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General printer error, tried unplugging power cord to

Customer Question
General printer error, tried...

General printer error, tried unplugging power cord to restart, not working. I did just changed ink cartridges.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Maybe a year ago

Submitted: 3 months ago.Category: Printers
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Answered in 7 hours by:
4/3/2018
Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the problem printer please?

Thank you

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Customer reply replied 3 months ago
Hp 6600 all-in-one
Technician: Richard, Technician replied 3 months ago

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
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Experience: Printer and scanner problem resolver for over 15 years

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