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My new windows 10 dell computer won't install the scanner…

Customer Question
My new windows 10...

My new windows 10 dell computer won't install the scanner for use.

Technician's Assistant: Is there an error code on your Dell printer when you try to scan?

Yes oooo-0200

Technician's Assistant: When did you last update the printer driver software?

When i loaded my install disk, it said my driver was more recent than the cd install disk

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer works wireless to print information. I selected wireless on the install and the printer comes up on the info to sel the printer but it fails at that point

Submitted: 3 months ago.Category: Printers
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Answered in 9 minutes by:
4/3/2018
Technician: ITCris, Technician replied 3 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,973
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

What is the make and model of your scanner?

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Customer reply replied 3 months ago
Mg6120
Technician: ITCris, Technician replied 3 months ago

Could I offer remote support so I can troubleshoot the issue and find a solution? We can chat from your PC and you will be able to see everything I am doing.

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Technician: ITCris, Technician replied 3 months ago

Do still need assistance?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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