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Basically it doesn't print. It goes through the motions but…

Customer Question
Basically it doesn't print...

Basically it doesn't print. It goes through the motions but a blank sheet appears, I've deep cleaned the nozzles to no effect

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

No

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
4/3/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
6,625 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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