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Trying to install printer. HP Officejet J4680 all in one.

Customer Question
Trying to install printer ...

Trying to install printer

Technician's Assistant: What's the brand and model of your printer?

HP Officejet J4680 all in one

Technician's Assistant: How long has this been going on with your OfficeJet?

Computer is new printer is old

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am old and not tech savvy update OS?

Submitted: 20 days ago.Category: Printers
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Customer reply replied 20 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 20 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
4/2/2018
Technician: ITCris, Technician replied 20 days ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,782
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started!

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Technician: ITCris, Technician replied 20 days ago

What operating system is your PC using? Windows 7, 8 or 10?

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Customer reply replied 20 days ago
10
Technician: ITCris, Technician replied 20 days ago

Would you like for me to provide instructions on how to install or would you like for me to offer remote services?

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Technician: ITCris, Technician replied 20 days ago

OK, to install the printer you will need to download the drivers/software from the HP site. I have provided the link below. Once it is downloaded run the file to start the install. Follow the prompts and select your connection type from the list.

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-j4500-j4600-all-in-one-printer-series/3645081/model/3692887

Let me know if you have any further questions I will be glad to answer them or need remote assistance. Please take a moment to rate my services and submit at the top.

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Technician: ITCris, Technician replied 18 days ago

Hi, I wanted to follow up with you and see if you were able to try my solution? Please reply back to me letting me know the outcome. Or if you have any further questions. Thanks, Cris.

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ITCris
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,782
6,782 Satisfied Customers
Experience: Experience of Installation & Repairs on Printers 6 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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