Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It wont print black ink. Epson wf-7620. 2 days. The other…

Customer Question
It wont print black...

It wont print black ink

Technician's Assistant: What's the brand and model of your printer?

Epson wf-7620

Technician's Assistant: How long has this been going on with your WF-7620?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

The other day i think

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i think that's it

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
4/2/2018
Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,811
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 3 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2014 model printer, it is well into if not past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 3 months ago
i bought this less than a year ago
Customer reply replied 3 months ago
i haven't printed that much
Customer reply replied 3 months ago
I think its an issue with the driver
Technician: Nathan, Engineer replied 3 months ago

Please try making a photocopy, directly from the glass, in black only mode.

How does that come out?

Ask Your Own Printers Question
Customer reply replied 3 months ago
its still cleaning
Technician: Nathan, Engineer replied 3 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 3 months ago
yeah no black
Customer reply replied 3 months ago
after i copied
Technician: Nathan, Engineer replied 3 months ago

This is not a driver issue then, if it wont' copy either, it is the printhead issue I mentioned above.

If the printer is used very little, that is actually worse for it than heavy use. If it is not used at least weekly the nozzles will dry out and clog up causing these exact issues.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,811
30,811 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an Epson WF-7620 printer that won't print black for
Hi, I have an Epson WF-7620 printer that won't print black for some reason. I have changed the cartridges and run test print and print head cleaning routines multiple times already. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I had some difficulty when I changed the black ink
I had some difficulty when I changed the black ink cartridege. Now all is well, but it took several weeks. Now when we print, the paper is blank. Can the ink surfaces be cleaned? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a Epson WF 7620 Model C4441-3 ()Prints are smeared. I
I have a Epson WF 7620 Model C4441-3 (B)Prints are smeared. I have tried all the print head nozzle checks, Horizontal and Vertical alignments. I talked to a service depot representative. I was told th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It does not print out the documents I send from my Computer.
It does not print out the documents I send from my Computer. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
Won't print in black except prints black on a color
Won't print in black except prints black on a color document … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Nathan, my wf-7620 won't print black. I've replaced the
Nathan, my wf-7620 won't print black. I've replaced the cartridge, and have had the 'Head cleaning" several times … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
My printer will not print the black or red ink. Wirelessly.
Second opinion] my printer will not print the black or red ink … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I'm getting horizontal lines when printing with my wf 7620.
i'm getting horizontal lines when printing with my wf 7620. I've tried cleaning the print heads but that doesn't work. I've also changed the ink cartridges and that doesn't work either. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
It print fuzzy. some of the letters are double. I have
it print fuzzy. some of the letters are double. I have cleaned the print heads. i have plenty ink remaining in the ink cartridges. i have an espson WF 7620. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
WF-7620 will not accept any ink cartridges, Epson WF-7620.
I haven't been able to print for a week. I still can scan though. It ran out of ink before this happened. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a 7620 3-in-1 that is coming out with the black ink
I have a 7620 3-in-1 that is coming out with the black ink smeared. The color text is fine. I cleaned the head, no help. What else? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
The black blurs when I print. the colors don't smear/blur.
The black blurs when I print. the colors don't smear/blur. The nozzle check is good. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Epson WF-7620 won't recognize new Epson ink cartridge 2 of
Epson WF-7620 won't recognize new Epson ink cartridge 2 of them and now wont recognize the old one we took out … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,811 satisfied customers
My printer is not printing out black ink. Just replaced
My printer is not printing out black ink. Just replaced cartridge. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a workforce epson wf-7620, wf-7620 precision core,
I have a workforce epson wf-7620 JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? Customer: wf-7620 precision core JA: What kind of computer are you printing… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
We have an Epson Workforce WF-7620 and it's not printing out
We have an Epson Workforce WF-7620 and it's not printing out the correct colors as well as some text that's printing is coming out slurred as well as faded. All the cartridges were just replaced withi… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am having trouble printing in color, on the nozzle check
I am having trouble printing in color, on the nozzle check printout, the black and magenta? work just fine, the blue sort of works, and the yellow does not print at all. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
October30 in annandale all epson WF 2630 printer inks full
October30 Hi in annandale virginia all epson WF 2630 printer inks full or almost full --can't get it to print black offline or online -- I tried to re-install and no change... What is your suggestion.… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x