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I get error message OxEA and then it says to turn my fax…

Customer Question
I get error message...

I get error message OxEA and then it says to turn my fax machine off and turn it back on.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes. I have a fax in my machine that I need to print and it won't print because of the message

Technician's Assistant: When did you last update the printer driver software?

I never have. I don't use it as a printer. I just use the machine to do copies and send and receive faxes.

Submitted: 3 months ago.Category: Printers
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Answered in 21 minutes by:
4/2/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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